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About Us
Delivery
Billing
IMPORTANT! ALWAYS CHECK PACKAGING BEFORE SIGNING FREIGHT BILL! Before signing the freight bill, be sure to note down that the safe has damages to the packaging
● Keep a copy of the freight bill (if it is done electronically, this should not be needed)
● Take photo of the damaged packaging before opening
● Open up the packaging to reveal the actual damages to the safe
● Take pictures of any external damage that you may find
● Check if the lock is still working, or other basic functionalities
● Contact SafeGear as soon as you can and send us all of the above mentioned information to: Info@safegear.com
Going Forward:
● SafeGear will follow up with the freight forwarder to resolve the dispute as fast as possible
● Keep the product in a place where it will not be exposed to rain
● Every freight damage case is different; sometimes the entire safe needs to be replaced and sometimes it can be fixed with some paint and a deduction on the price
For our business clients we offer the possibility to buy on account with a time of payment of 14 days. For our private clients and consumers this is not possible.
When a customer does a purchase, he does not create an account unless he clicks on the button "CREATE AN ACCOUNT" that appears on the thank you for your purchase page. We recommend customers to create an account as it has many benefits:
As a private customer, you have the right to withdraw from the contract within 14 days of receiving the product. After we have received the product, we will transfer the money back to you.
No, the lock is not included in the external dimensions of the safe. Measures of the safe are without the lock handle and fitting. You can find the lock dimension on the product description under the attribute "Lock depth".
Once you have the Laptop Air safe with a code lock, you need to set up your own PIN code with the door opened. The code can be between 3 and 8 numbers. After you have selected them, make sure to check if it works 3 times without closing the door.
When you want to open the safe, type the PIN code as well as the sign * or # in the end. Then, you should rotate the handle to the left side.
Important: The Air Laptop security box must be anchored before use in order to comply with insurance and safety requirements.
For more visualization and information, you can read this user guide.
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